Frequently Asked Questions
Everything you need to know about our handcrafted antique-style mirrors.
How do you ensure mirrors don't break during shipping?
We use specialized double-walled corrugated boxes, high-density foam inserts, and reinforced edge protectors. Every shipment is fully insured, so if any damage occurs during transit, we will provide a replacement at no extra cost.
Are your mirrors made of genuine antique glass?
We specialize in 'antiqued' mirrors, which are new, high-quality glass panels treated with proprietary silvering techniques to replicate the authentic patina and oxidation of vintage mirrors without the fragility of centuries-old glass.
Can I request a custom size or frame style?
Yes, we offer bespoke sizing and custom framing for most of our collections. Please contact our design team with your specific dimensions and preferred finish for a personalized quote.
What is your return policy?
We offer a 30-day return policy for all standard-sized mirrors in their original packaging. Please note that custom-made or bespoke orders are non-refundable unless they arrive damaged or defective.
How do I clean and maintain my antiqued mirror?
To preserve the finish, we recommend using a soft, lint-free microfiber cloth dampened with water or a mild, ammonia-free glass cleaner. Avoid spraying liquids directly onto the glass; instead, spray the cloth first.
What are the lead times for delivery?
In-stock items typically ship within 3-5 business days. Custom or handmade-to-order mirrors generally require a lead time of 4-6 weeks to allow for the artisan silvering and curing process.